Shipping & Returns
SHIPPING
Domestic/U.S. Shipping Rates:
- Economy: 5 - 8 days ($8.90) *Free for orders $50 and over*
- Standard: 3 - 4 days ($11.90)
- Express: 1 - 2 days ($17.90)
- Overnight: 1 day ($21.90) *Order must be placed by 4pm EST*
International Shipping Rates:
- Economy International: 6 - 12 days ($29.90) *Prices may range*
RETURN POLICY
If you are unhappy with your NUAGE order, you can return the product within 14 days from when your order was placed to receive a full refund. Once return is received, we will process a full refund for the full amount, excluding shipping costs, to the card used to purchase. Please note it may take up to 14-16 days for the refund to process.
Please note the following exceptions to our refund policy:
- Discounted items are final sale.
- Returned items must be unworn and have no visible wear to them.
- Items must be returned in packaging received in with all accessories included such as: micro fiber cloth, tightening screwdriver, and NUAGE dust bag.
MAKING A RETURN
To initiate a return, please contact thenuageco@gmail.com to begin the return process. Please allow us 2-3 business days to acknowledge this initiation. You will need to provide your order number and shipping zip code.
RETURNING DEFECTIVE/INCORRECT ITEMS
Please use link: https://thenuageco.com/a/506-returns-manager to return any defective or incorrect items.
INTERNATIONAL RETURNS
Unfortunately, we are unable to offer returns on international orders. Please contact us at thenuageco@gmail.com for any further questions.